At Sally's Maids, we are committed to providing our customers with top-notch cleaning services while ensuring clarity and transparency in all aspects of our offerings. This Service Policy outlines the terms and conditions regarding the scope of services provided, any additional requests, and the importance of fair and ethical treatment of our cleaners.
1. Detailed Service Descriptions:
All our cleaning services are detailed on each respective service page on our website. We provide comprehensive descriptions of what is included in each service package to help our customers make informed decisions.
2. Inclusions and Exclusions:
The details of what is offered with each service package are clearly stated on the service page. Customers are encouraged to review these inclusions and exclusions before making a purchase to ensure the service meets their specific needs.
3. Additional Service Requests:
While we aim to accommodate our customers' requests to the best of our ability, any additional services requested beyond the scope of the purchased service may incur additional fees. These requests will be considered as separate service add-ons and must be agreed upon and paid for accordingly.
4. Termination of Service for Unauthorized Requests:
Requesting or attempting to receive services outside the scope of the purchased package without prior agreement can result in the termination of the service. We expect our customers to adhere to the agreed-upon service terms to maintain efficiency and fairness in our operations.
5. Ethical Service Purchasing:
Selecting a less expensive service package and subsequently requesting a higher-tier service without paying the appropriate rate is considered unethical and unfair to our cleaners. Each service package is priced based on the cleaners' hourly rates and the specific tasks involved.
6. Respect for Our Cleaners:
Our cleaners work diligently to provide quality services, and we value their efforts and dedication. We expect our customers to treat our cleaners with respect and appreciation for the work they do.
7. Communication and Satisfaction:
Open and clear communication with our customers is essential to meet their expectations and ensure their satisfaction. If customers have any questions or concerns about our services, we encourage them to reach out to our customer support team.
8. Review of Service Policy:
This Service Policy may be reviewed and updated periodically. Any changes will be communicated to our customers through our website or other appropriate channels.
By purchasing our cleaning services, customers acknowledge that they have read and understood this Service Policy and agree to comply with its terms and conditions.
Last Updated: 7/23/2023