At Sally's Maids, we are committed to providing exceptional cleaning services while ensuring the utmost care and safety of our customers' properties. As part of our Liability and Insurance Policy, we have established guidelines regarding liability claims and insurance coverage. Please read this policy carefully to understand the procedures for filing a claim and the necessary documentation required for insurance purposes.

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1. Liability Claims:
In the rare event of any damages occurring during our cleaning services, we request that customers promptly notify us within 24 hours of the cleaning appointment. Claims for damages will only be considered if they are reported within this time frame.

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2. Required Proof for Liability Claims:
To initiate a liability claim, customers must submit clear and sufficient evidence, including images, videos, before-and-after pictures, or any other relevant documentation that demonstrates the extent of the alleged damage. This documentation will assist us in assessing the claim and determining the appropriate course of action.

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3. Theft Claims:
In the unfortunate event of an alleged theft during our cleaning services, customers must report the incident to the local authorities and obtain a police report. This police report must accompany the theft claim when submitted to us.

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4. Proof of Ownership for Theft Claims:
Customers filing a theft claim must provide evidence that they owned the item(s) reported stolen. This can include purchase receipts, photographs of the items in their possession, or any other supporting documentation that establishes ownership.

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5. Insurance Coverage and Third-Party Contractors:
Please be aware that our insurance coverage extends solely to our employed staff. Any damages or theft caused by third-party contractors not affiliated with Sally's Maids will not be covered under our insurance policy.

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6. Cooperation and Timely Submission:
We value prompt and transparent communication with our customers. Therefore, it is essential that all necessary documentation and information related to liability or theft claims be submitted in a timely manner to ensure efficient processing.

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7. Insurance Claims Process:
Upon receiving a liability or theft claim, we will promptly initiate an internal investigation to assess the validity of the claim. Once the investigation is complete, we will communicate the resolution to the customer which can take up to 120 business days.

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8. Review of Liability and Insurance Policy:
This Liability and Insurance Policy may be reviewed and updated periodically. Any changes will be communicated to our customers through our website or other appropriate channels.

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By using our cleaning services, customers acknowledge that they have read and understood this Liability and Insurance Policy and agree to comply with its terms and conditions.

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Last Updated: 7/23/2023