Disputes & Chargebacks
At Sally's Maids, we value our customers and strive to ensure a transparent and satisfactory experience with our services. As part of our commitment to fair business practices, we have implemented a clear Payment Dispute Policy to address any issues related to payment disputes.
1. Resolving Payment Disputes:
In the event of a payment dispute, we encourage our customers to first contact our customer support team to discuss the matter and seek resolution. We are dedicated to addressing concerns promptly and finding an amicable solution.
2. Wrongful Disputes:
If we determine that a payment dispute is unfounded or wrongful, meaning that the customer disputes a valid charge without proper justification, we reserve the right to take appropriate action to collect the outstanding payment.
3. Collections Process:
If a customer wrongfully disputes a payment and refuses to cooperate in resolving the matter, we may initiate the collections process. This may involve engaging the services of a third-party collections agency to recover the owed amount.
4. Legal Action:
In cases where the collections process does not result in the resolution of the payment dispute, we may take legal action to collect the outstanding payment. This may include filing a lawsuit in a court of competent jurisdiction.
5. Additional Costs:
Customers should be aware that engaging in wrongful payment disputes may lead to additional costs, including but not limited to collection fees, legal fees, and court costs. These expenses will be added to the outstanding amount owed.
6. Impact on Customer Account:
Customers who are found to have wrongfully disputed a payment may have their accounts suspended or restricted until the dispute is resolved and payment is made in full.
7. Good Faith Disputes:
We recognize that legitimate payment disputes may arise due to misunderstandings or errors. Customers with genuine concerns are encouraged to communicate with us, and we will work diligently to investigate and resolve such disputes in good faith.
8. Cooperation and Communication:
We value open communication and cooperation with our customers. We urge customers to promptly respond to our inquiries related to payment disputes to facilitate a swift and fair resolution.
9. Review of Dispute Policy:
We reserve the right to review and update this Payment Dispute Policy as needed, and any changes will be communicated to our customers through our website or other appropriate channels.
By using our services and making payments to Sallys Maids, customers acknowledge that they have read and understood this Payment Dispute Policy and agree to abide by its terms and conditions.
Last Updated: 7/23/2023