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1. Services


The Cleaning Service agrees to provide cleaning services for the Customer's Property as follows:



  • Start by removing any obvious clutter or personal items left behind by previous guests or the property owner, such as newspapers, magazines, and food items.

Dusting and Surface Wiping:

  • Dust and wipe down all visible surfaces in each room, including countertops, tables, and shelves.

  • Dust any decorative items and fixtures.

  • Clean and disinfect surfaces like light switches, remote controls, and doorknobs.

Vacuuming and Sweeping:

  • Vacuum all carpeted areas, including rugs and high-traffic zones. 

  • Sweep and mop hard floors, such as tile or hardwood, to remove dust and debris.

Bathroom Cleaning:

  • Clean and disinfect the toilet, including the seat, bowl, and flush handle.

  • Wipe down the sink, faucet, and countertop, and clean the mirror.

  • Clean and disinfect the bathtub or shower, including tiles and fixtures.

  • Empty the trash bin, and replace the trash bag.

Kitchen Cleaning:

  • Clean and disinfect countertops, sink, and faucet.

  • Wipe down the exterior of kitchen appliances, including the refrigerator, oven, microwave, and dishwasher.

  • Empty and sanitize the inside of the refrigerator and freezer, if applicable.

Bedroom Cleaning:

  • Change bed linens and make the bed neatly.

  • Dust and wipe down all bedroom furniture, including nightstands and dressers.

  • Ensure that all lamps and lighting fixtures are clean and functional.

  • Empty the trash bin, and replace the trash bag.

Living Area Cleaning:

  • Vacuum or sweep the living area floor.

  • Wipe down and dust all surfaces in the living area.

  • Ensure that electronics, such as TVs and gaming consoles, are clean and operational.


  • As part of our Airbnb cleaning service, we offer the convenience of washing towels and bedding within the unit to ensure a fresh and hygienic environment for your guests. To facilitate this process, the host must provide bedding and towels and have an in-house washer and dryer available for our use. Additionally, hosts should make sure they supply laundry detergent and bleach to assist with the cleaning process.


  • In cases where hosts do not have access to in-house laundry facilities, we offer the option for hosts to provide the necessary funds for us to launder the bedding and towels, the laundry facilities must be within the same building. This ensures that your guests always have access to clean and well-maintained linens.


  • To guarantee the comfort of your guests, we also recommend hosts have spare towels and bedding available. This ensures that your property remains fully prepared for back-to-back guest stays and that your guests have access to fresh linens at all times. Providing these essential items contributes to a positive guest experience and helps maintain your property's reputation on Airbnb.


Restocking Items:

  • Hosts play a vital role in ensuring that their Airbnb property is well-stocked with essential supplies to meet their guests' needs. To enable us to fully restock the unit with items such as paper towels, trash bags, toilet paper, coffee, tea, and any other amenities or items they wish to provide to their guests, it is essential that hosts have these items readily available onsite for our cleaning team.


Regular cleaning and turnover services between guest stays.


Additional cleaning services as requested by the Customer, subject to availability.


2. Frequency of Services

The cleaning frequency and schedule will be as follows:


  • As stated below.


The earliest time we are able to enter the rental unit and no later than:


  • As stated below.

3. Payment


The Customer agrees to pay the Cleaning Service the following fees for the services rendered:


  • As listed below.


Payment Responsibility:


The Customer acknowledges and agrees that they are solely responsible for the payment of all charges associated with the cleaning services provided by Sally's Maids. Payment for the cleaning services shall be made promptly upon completion of the services, in accordance with the agreed-upon payment terms and pricing structure as outlined in the Cleaning Agreement between the Customer and Sally's Maids.

Payment Methods:


The Customer agrees to make payments using the payment methods specified in the Cleaning Agreement. Accepted payment methods are to be made by credit/ debit card. The customer is required to have a valid card on file at all times.   


Late Payment Policy:


The Customer is hereby informed of the Late Payment Policy of Sally's Maids ("the Company"). The Company values its clients and aims to provide outstanding cleaning services. To ensure the smooth processing of payments, please adhere to the following Late Payment Policy:


Late Fee: In the event of a late payment, a late fee of $25 will be charged if the payment is not received within 48 hours of the due date.


Additional Weekly Late Fee: If payment remains unpaid and the Company is unable to process the payment, an additional late fee of $50 will be charged every week until the outstanding balance is paid in full.


Collections Process:


If the outstanding balance remains unpaid for a period of one month from the original due date, Sally's Maids reserves the right to take the following actions:


Third-Party Collections Company: The Company may engage a third-party collections agency to recover the debt on behalf of Sally's Maids.


Credit Reporting: The debt may be reported to all three major credit bureaus, which could adversely affect the Customer's credit score.


Legal Actions: The Company may pursue legal remedies to recover the owed amount, including but not limited to initiating a collection lawsuit, garnishing wages, seizing property, repossessing property, or freezing a bank account, in accordance with applicable State and Federal laws.


Notice of Legal Rights:


If the Customer does not respond to this letter and continues to neglect payment, Sally's Maids reserves the right to explore all available legal rights to recover the debt without further notice. Legal proceedings may be initiated as necessary in accordance with State and Federal laws.


Dispute Resolution:


Any disputes related to the payment of cleaning services shall be resolved in accordance with the dispute resolution procedures outlined in the Cleaning Agreement.

4. Access to Property


The Customer shall provide the Cleaning Service with access to the Property on the scheduled cleaning days. The Customer may provide a key, lockbox code, or other access information as needed. Sally’s Maids will make every effort to contact the customer to gain access if we are unable to reach the customer after 30 minutes the cleaner will leave and a $50 cancellation fee will charged to the card on file. 


5. Cancellation


The Customer may cancel or reschedule cleaning appointments with two-hour notice from the start time stated above. The Cleaning Service may also cancel or reschedule appointments with similar notice. 


6. Cleaning Supplies


The Cleaning Service shall provide its cleaning supplies and equipment unless otherwise agreed upon by both Parties.


7. Liability


Sally's Maids takes all reasonable precautions to provide professional cleaning services and ensure the safety of our customers' properties. However, the following terms define the scope of our liability:


  1. Liability for Personal Injury: Sally's Maids shall assume liability for any personal injury that may occur to the cleaner or any third party as a direct result of actions performed by our cleaners while on the Customer's property.

  2. Liability for Property Damage: Sally's Maids shall assume liability for any damages to the Customer's property, including items breaking, caused by our cleaners during the course of their cleaning duties.


Excluded Liability


Sally's Maids shall not be held liable for the following:


  1. Acts of God: The Cleaning Service is not responsible for damages or losses resulting from acts of God, natural disasters, or events beyond human control, including but not limited to floods, earthquakes, fires, or severe weather conditions.

  2. Faulty Appliances and Maintenance Issues: Sally's Maids is not responsible for damages caused by faulty appliances, pre-existing maintenance issues, or any defects in the Customer's property that are unrelated to our cleaning services.


Notification of Damages


In the event of any personal injury or property damage covered by this Disclaimer, the Customer must notify Sally's Maids within 24 hours of the incident. Failure to provide timely notification may affect the resolution of the matter.


Claims Process


Sally's Maids will promptly investigate and address any legitimate claims related to personal injury or property damage within our liability scope. Resolution may include repair, replacement, or compensation as deemed appropriate by the Cleaning Service.


Required Proof for Liability Claims:


To initiate a liability claim, customers must submit clear and sufficient evidence, including images, videos, before-and-after pictures, or any other relevant documentation that demonstrates the extent of the alleged damage. This documentation will assist us in assessing the claim and determining the appropriate course of action.


Theft Claims:


In the unfortunate event of an alleged theft during our cleaning services, customers must report the incident to the local authorities and obtain a police report. This police report must accompany the theft claim when submitted to us.


Proof of Ownership for Theft Claims:


Customers filing a theft claim must provide evidence that they owned the item(s) reported stolen. This can include purchase receipts, photographs of the items in their possession, or any other supporting documentation that establishes ownership.


Insurance Coverage and Third-Party Contractors:


Please be aware that our insurance coverage extends solely to our employed staff. Any damages or theft caused by third-party contractors not affiliated with Sally's Maids will not be covered under our insurance policy.


Cooperation and Timely Submission:


We value prompt and transparent communication with our customers. Therefore, it is essential that all necessary documentation and information related to liability or theft claims be submitted in a timely manner to ensure efficient processing.

Insurance Claims Process:


Upon receiving a liability or theft claim, we will promptly initiate an internal investigation to assess the validity of the claim. Once the investigation is complete, we will communicate the resolution to the customer which can take up to 120 business days.


Review of Liability and Insurance Policy:


This Liability and Insurance Policy may be reviewed and updated periodically. Any changes will be communicated to our customers through our website or other appropriate channels.




Sally's Maids maintains insurance coverage to cover potential claims within the scope of this Disclaimer.


8. Solicitation or Poaching of Cleaners


Sally's Maids values the dedication and professionalism of our cleaning staff. To maintain a harmonious working relationship and protect the interests of our cleaners, we have established the following policy concerning the solicitation or poaching of our cleaners for private use.


Prohibition on Solicitation:


Customers of Sally's Maids are strictly prohibited from soliciting or making any attempt to hire, engage, or contract any of our cleaners for private cleaning services during or after their employment with Sally's Maids.


Penalty for Violation:


Any Customer found in violation of this policy by soliciting or attempting to poach one of our cleaners for private use will be subject to a penalty fee of $2,500 (USD). This penalty fee is intended to compensate Sally's Maids for the cost of recruitment, training, and potential disruptions caused by the loss of a cleaner.


Reporting Violations:


Sally's Maids encourages our cleaners to report any incidents of solicitation or poaching by customers immediately to their supervisor or management. All reports will be treated confidentially, and appropriate actions will be taken to address the violation.



Upon the discovery of a violation, Sally's Maids will contact the Customer involved and inform them of the penalty fee. Payment of the penalty fee must be made within 24 from the date of notification.

Legal Recourse:


Failure to comply with the penalty fee requirement may result in legal action by Sally's Maids to recover the penalty amount, as well as any additional legal remedies available under applicable laws.


Review and Amendments:


This policy may be reviewed and amended periodically to ensure its effectiveness and compliance with relevant laws and regulations.


9. Anti-Sexual Harassment


We are committed to providing a safe and respectful working environment for all our cleaners and contractors. We uphold a zero-tolerance policy against any form of sexual harassment, be it verbal or physical. This policy aims to create awareness and maintain a workplace free from harassment, ensuring the well-being and dignity of our team members.


Prohibition of Sexual Harassment:

Sally's Maids strictly prohibits any act of sexual harassment towards our cleaners and contractors. This includes unwelcome advances, comments, gestures, or any other behavior of a sexual nature that creates an uncomfortable or hostile environment created by the host, co-host, and guest.


Reporting and Legal Action:

Any incidence of sexual harassment will be taken seriously. If a cleaner or contractor experiences sexual harassment from a customer, we encourage them to immediately report the incident to their supervisor or management. We will fully cooperate with the appropriate authorities and take necessary legal action to address such misconduct.


​Respectful Behavior:

We expect all our customers and their guests to treat our cleaners and contractors with respect and professionalism. Any inappropriate behavior towards our team members will not be tolerated and will result in immediate termination of services. 


​Not a Topless Maid or Escort Service:

Sally's Maids is a professional cleaning company dedicated to providing exceptional cleaning services. We are not a topless maid service or an escort service. Any requests for such services will be reported to the authorities.


10. Non-Discrimination and Anti-Harassment 




Sally's Maids does not discriminate against individuals based on their sex, religion, age, sexual preference, race, ethnicity, nationality, disability, or any other protected characteristic. We believe in providing equal opportunities to all and promoting a diverse and inclusive workforce.


Equal Opportunity and Employment:


We welcome applications from all qualified individuals seeking employment with Sally's Maids. Our hiring decisions are based solely on merit, skills, qualifications, and suitability for the role.




We do not tolerate any form of harassment, including but not limited to verbal, physical, or written harassment, that creates an intimidating, hostile, or offensive work environment. Harassment based on sex, religion, age, sexual preference, or any other protected characteristic is strictly prohibited.


Customer Conduct:


Sally's Maids expects all customers to treat our employees and contractors with respect, dignity, and professionalism. Any behavior that constitutes discrimination, hate, or harassment toward our team members will not be tolerated.


Reporting and Confidentiality:


Any incidents of discrimination, hate, or harassment should be promptly reported to management or a designated representative. We will thoroughly investigate all complaints and maintain confidentiality to the extent possible.


Retaliation Prohibition:


We prohibit any form of retaliation against individuals who report incidents of discrimination, hate, or harassment. We encourage open communication and a supportive environment for all employees and contractors.


11. Termination


The cleaning Service may terminate this Agreement with 24-hour written notice. The customer is required to have a zero balance before terminating the agreement with a written notice. 

12. Entire Agreement


This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements, oral or written.


13. Governing Law


This Agreement shall be governed by and construed in accordance with the laws of Califonia.


By signing below, the Customer acknowledges their understanding of and agreement with the terms of this AIRBNB CLEANING AGREEMENT.

The earliest time we are able to enter the rental unit and no later than:

The cleaning frequency and schedule will be as follows:

By signing below, the Customer acknowledges their understanding of and agreement with the terms of this AIRBNB CLEANING AGREEMENT.

Thank you! We’ll be in touch.

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